Privacy Policy

Privacy Policy

Last updated: 23 September 2026

WorkRoute (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how WorkRoute collects, uses, stores and protects personal information when you visit our website, create an account, use the WorkRoute service, contact us, or otherwise interact with us.

1. Information We Collect

Depending on how you use WorkRoute, we may collect personal information including:

Information you provide to us

  • Name

  • Business name

  • Email address

  • Phone number

  • Trade or business type

  • Business and service-area information

  • Account and login information

  • Billing and subscription information

  • Information you provide when contacting us or requesting support

Information relating to customers and jobs

When you use WorkRoute to manage your business, you may enter information relating to your customers and jobs, including:

  • Customer names

  • Customer phone numbers and email addresses

  • Customer addresses and service locations

  • Job descriptions and requirements

  • Appointment dates and times

  • Recurring job information

  • Customer communications and messages

  • Job notes and scheduling information

  • Route and location information relevant to performing jobs

  • Before-and-after photographs

  • Voice notes and job-related recordings

  • Invoice and payment-status information

You are responsible for ensuring that you have the appropriate authority to provide WorkRoute with personal information relating to your customers.

Please do not provide WorkRoute with sensitive personal information unless it is reasonably necessary for the service and you are legally entitled to provide it.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you create or use a WorkRoute account

  • When you contact us

  • When you enter customer or job information into WorkRoute

  • Through forms on our website

  • Through your use of WorkRoute features

  • Through phone, SMS, messaging and other communications used as part of the service

  • From third-party services or integrations that you choose to connect to WorkRoute

We may also automatically collect certain technical information when you use our website or service, including information such as your IP address, browser type, device information, operating system and information about how the website or service is used.

3. How We Use Personal Information

We may collect, hold, use and disclose personal information to:

  • Provide and operate WorkRoute

  • Manage customer enquiries and bookings

  • Assist with scheduling and route planning

  • Manage recurring jobs

  • Send booking confirmations and service notifications

  • Provide phone, SMS, messaging and other communication functions

  • Provide AI-assisted office and scheduling functions

  • Create and maintain customer and job records

  • Generate job summaries, invoices and other business records

  • Provide customer review and follow-up features

  • Process WorkRoute subscriptions and payments

  • Respond to enquiries and provide customer support

  • Maintain, secure and improve WorkRoute

  • Detect and prevent fraud, misuse or security incidents

  • Comply with legal and regulatory obligations

We do not sell or rent personal information.

4. Artificial Intelligence and Automated Processing

WorkRoute uses artificial intelligence and automated systems to provide features such as customer enquiry handling, booking assistance, scheduling, route planning, communications, job summaries and other administrative functions.

AI-generated or automated outputs may be based on information you provide, customer information, business rules, schedules and other relevant service information.

AI systems can make mistakes. Automated outputs should be reviewed where accuracy is important.

WorkRoute does not currently intend to use personal information to make decisions that have a significant effect on an individual in circumstances where human involvement is required by applicable law.

Where WorkRoute introduces automated decision-making that is subject to additional privacy requirements, we will update this Privacy Policy and provide any information required by applicable law.

5. Communications

WorkRoute may use email, SMS, telephone, messaging and other communication services to provide the service and communicate with you.

This may include:

  • Account and service notifications

  • Booking confirmations

  • Appointment and scheduling communications

  • Customer communications configured by you

  • Customer support communications

  • Important service announcements

  • Marketing communications where permitted by law

You are responsible for ensuring that you have the necessary authority and permissions to use WorkRoute to contact your customers.

Where consent is required for marketing communications, WorkRoute will provide an appropriate way to withdraw that consent.

6. Payments and Billing

WorkRoute uses third-party payment providers to process subscription payments.

Payment information may be collected and processed directly by the payment provider. WorkRoute may receive information such as transaction references, payment status, subscription status and other information required to administer your account.

Where payment details are collected directly by a third-party payment provider, WorkRoute does not intend to store full credit card or bank account details.

Our payment providers may have their own privacy policies and terms.

7. Third-Party Service Providers and Integrations

WorkRoute relies on third-party providers to help operate and deliver the service.

These may include providers for:

  • Website and cloud hosting

  • Databases and data storage

  • Artificial intelligence

  • Telecommunications and voice services

  • SMS and messaging

  • Mapping and route services

  • Payment processing

  • Email and communications

  • Analytics and website performance

  • Accounting integrations

  • Automation and software integrations

Third-party providers may process personal information on our behalf where reasonably necessary to provide their services.

Where you connect a third-party service or integration, WorkRoute may exchange information reasonably required to provide that integration.

Third-party services may operate or store information outside Australia. Where applicable and practicable, WorkRoute will identify relevant overseas recipients or locations through this Privacy Policy or other appropriate notices.

Third-party providers are responsible for their own systems, policies and privacy practices.

8. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

Personal information may be stored electronically using WorkRoute systems and trusted third-party service providers.

Access is limited to people and providers who reasonably need access for legitimate business or service purposes.

No method of electronic storage or transmission is completely secure. Where a privacy or security incident occurs, WorkRoute will take reasonable steps to contain, investigate and respond to it and comply with applicable legal requirements.

Where applicable, WorkRoute will comply with the Australian Notifiable Data Breaches scheme.

9. Data Retention and Deletion

We retain personal information for as long as reasonably necessary to:

  • Provide the WorkRoute service

  • Maintain business and transaction records

  • Provide customer support

  • Resolve disputes and complaints

  • Meet legal or regulatory obligations

  • Protect the security and integrity of WorkRoute

When personal information is no longer reasonably required, we may securely delete or de-identify it, subject to legal, accounting, security or other legitimate retention requirements.

After an account is cancelled, information may remain in backups or records for a reasonable period before deletion or de-identification.

10. Cookies and Analytics

WorkRoute may use cookies, analytics and similar technologies to:

  • Keep our website and service functioning

  • Understand how visitors use our website

  • Improve performance and user experience

  • Monitor security and prevent misuse

You can control or disable cookies through your browser settings. Some features may not function correctly if certain cookies are disabled.

11. Access and Correction

You may request access to personal information we hold about you.

You may also ask us to correct personal information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

To make a request, contact us using the details below.

12. Privacy Complaints

If you believe WorkRoute has handled your personal information in a way that does not comply with applicable privacy laws, you may make a privacy complaint by contacting us.

Please provide enough information for us to understand and investigate your complaint.

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, or your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Your Responsibilities When Using WorkRoute

Where you enter or upload information about your own customers into WorkRoute, you are responsible for ensuring that:

  • You have the authority to provide that information to WorkRoute

  • Your collection and use of customer information complies with applicable laws

  • You provide any privacy notices or obtain any consents required by law

  • You use WorkRoute’s communication features lawfully

WorkRoute acts as a technology service provider for these business functions and does not replace your own privacy obligations.

14. Overseas Disclosure

Some technology providers used by WorkRoute may store or process information outside Australia.

The countries in which information may be processed can depend on the providers and services used at the time.

Where practicable, WorkRoute will identify relevant overseas recipients or countries in this Privacy Policy or through other appropriate notices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to WorkRoute, our information-handling practices, third-party services or applicable legal requirements.

The latest version will be published on our website and will show the date it was last updated.

16. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us at:

Email: steve@workroute.com.au
Business name: WorkRoute
Country: Australia